IBM Technical Assistant / Help Desk Consultant - University of Rochester Computing Library and Resources Center (CLARC)

May 1992 through May 1993, and September 1991 through May 1993, respectively.

Leader of the CLARC "PC Team" (May '92 through May '93), and Help Desk consultant.

• Led a team responsible for maintaining, configuring, and repairing IBM-compatible PCs in public and instructional area
• Solved microcomputer problems for members of the University community.

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